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Robotic process automation (RPA) is a type of artificial intelligence that uses software agents to automate repetitive tasks. Robotic process automation (RPA) has become a widely used technology in healthcare to improve efficiency and reduce costs related to manual processes.
In this article, we explore how RPA can be applied to the healthcare industry, including how it can help reduce patient wait times and costs related to billing, insurance processing and healthcare management.
The use of robotic process automation (RPA) is on the rise, and healthcare organizations are taking notice. A recent survey found that three-quarters of healthcare executives say they are either deploying or planning to deploy RPA within the next 12 months.
Robotic process automation (RPA) has caught the attention of healthcare organizations in particular. More than three-quarters of respondents (82%) to another 2021 survey revealed they are on their automation journey, though only less than one-fifth (19%) have achieved positive results.
As organizations continue to explore new technology, like (industrial automation) there is growing awareness of its potential to transform healthcare organizations. For example, University of Utah Health Care System said it was able to reduce physician documentation time by more than half through the use of robotics process automation (RPA).
Many healthcare organizations, including hospitals and clinics, are already using RPA. In fact, some have already seen significant cost savings and improved efficiencies as a result of deploying RPA.
Providers often rely on registration staff to efficiently manage patient flows. This is because each hospital or clinic has its own unique requirements for registration forms, which require manual entry into multiple systems before patients can be seen by doctors or nurses.
Registration - By integrating Optical Character Recognition (OCR) with Robotic Process Automation (RPA), insurers can automatically interpret content from registration forms and direct the information into the appropriate workstreams. This increases accuracy and data quality, while reducing insurance backlogs.
Coding - Robotic process automation solutions in healthcare billing have a collaborative relationship with claims management and medical coding systems. To receive reimbursement from insurance companies, healthcare providers must compile miscellaneous data, including drug and disease codes and entries from patients’ medical history, from several sources.
Backend Billing - RPA can quickly and accurately process claims for services rendered by physicians or other providers. It can also be used for compliance with coding rules set forth by Medicare and other payers.
Claims management - RPA can streamline claims adjudication and resolution by analyzing claims data, making determinations about claims eligibility, and sending them back to the provider for review. This can speed up the process and reduce errors associated with manual review.
Benefits of Using Robotic Process Automation in Healthcare
Robotic process automation can be used across different departments within a hospital or medical practice, including billing, scheduling appointments, and managing patient records. As more organizations adopt RPA technology, they are able to improve their productivity levels while reducing costs.
By automating repetitive manual tasks that are time- and resource-intensive, healthcare organizations can reduce the costs associated with healthcare administration. RPA automates mundane tasks to increase the speed of processes such as triage.
The use of robotic process automation in clinical settings can improve the accuracy of data and reporting, reduce human error and enable organizations to put best practices into practice.
Reduce human error, ensure task and output consistency, and enable organizations to put best practices in place by improving the accuracy of data, tasks, and reporting in clinical settings.
Overall, robotic process automation has the potential to improve patient happiness, practice efficiency, reduce human error, and increase clinical precision in healthcare settings.
RPA currently remains one of the fastest-growing enterprise technologies, but only 5% of US healthcare providers are using intelligent bots to automate mundane work and boost efficiency. According to the data, however, 20% of doctor-patient interactions will soon involve some form of artificial intelligence (up from 3% today).
Which Revenue Cycle Management Automation Company Should I Use?
Jorie Healthcare Partners are committed to being a trusted partner by offering customized solutions that address each client's unique needs. Our team of healthcare industry experts has more than 30 years of experience helping providers improve their operations through a wide range of services including:
Jorie Healthcare Partners is a leading, independently owned healthcare practice management and consulting firm that exclusively serves hospitals, health systems, academic medical centers and physician practices using an integrated tailored approach. We help our clients improve their financial, operational and clinical performance across the organization to sustain long-term, measurable results. This system positions providers of all kinds to succeed in today’s challenging and rapidly changing revenue cycle regulations.
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